First, check with your staff account admin to ensure they have created a staff account for you in 1CONNECT.
Please attempt to identify your user account administrator internally prior to contacting 1VALET
If your admin has verified that they have created your account, the next step is to search your mailbox and SPAM folders in your email system for an email from "noreply@1valet.com".
If the email is not in any of your folders, the next step is to verify that you have not blocked or added any 1VALET email account to your spam list. Different email providers have different ways to check if you've blocked an email sender, please check and ensure any 1VALET email is not blocked. If it is blocked, unblock it, and then try the password reset procedure again from 1CONNECT. If it is not blocked on your end, your email may be blocked or flagged by our system or your Internet Service Provider (ISP).
If this occurs please have your admin contact 1VALET to rectify the issue.