All Collections
For Property Managers
Video guides and how-to articles on the 1CONNECT management portal
What is a permission group?
What is a staff account administrator and what can they do compared to other staff accounts?
Who can view and manage staff user accounts in 1CONNECT?
When a new building has been added to 1VALET, which users will be given access to it in 1CONNECT?
Why can't I delete certain users/staff from 1CONNECT?
Why don't I see a specific building in the listed buildings when trying to add or edit a staff account?
Who is my user/staff account administrator?
Why can't I access a feature or perform an action in 1VALET that someone else in my organization can?
Why don't I see the option to restrict certain 1VALET features when setting up a permission group?
How do I add a staff member's name to their user account?
How do I add a new user account for staff in my organization?
Why have I not received my staff account activation email?
How do I update my 1CONNECT password?
Why have I not received my password reset email?
My account has been locked, how can I log back in?
What permissions can be managed for staff accounts in 1CONNECT?
How much time do staff members have to activate their account from the invite email after it is created?
I created an account for a staff member, but why could they not find the activation email?
1VALET Payments Overview
1VALET Payments Initial Set Up
How and when are rent payments posted to the resident's Yardi ledger?
How long does it take for the rent payment to be processed?
What payment options do residents have?
Payments onboarding- Full launch or Soft Launch?
Can I add a payment method for a resident from the portal?
What is the automatic payment withdraw date setting in the 1VALET payments onboarding?
Payments onboarding- allowing a resident to underpay their balance
What happens if a resident payment succeeds but fails to post to the resident ledger?
How is a resident rent payment applied to their Yardi ledger?
Can building staff pay rent or an amenity fee on behalf of a resident?
How do refunds for payments appear on the resident Yardi ledger?
How is a resident payment for an amenity booking applied to their Yardi ledger?
How do I set up an amenity to collect usage fees or a deposit from residents?
How do I change the payment methods available to residents and the fee amounts they will pay?
Reconcile your payouts with your transactions from your Stripe Express Dashboard
What happens if a payment is disputed?
How do cancellation deadlines on paid amenities work?