For Property Managers
Video guides and how-to articles on the 1CONNECT management portal
Tour 1CONNECT Dashboards
Tour 1CONNECT Residents
Tour 1CONNECT Smart Lockers
Tour 1CONNECT Virtual Lockers
Tour 1CONNECT Amenities
Tour 1CONNECT Conversations
Tour 1CONNECT Docbox
Tour 1CONNECT Community Posts
Tour 1CONNECT Cameras
Tour 1CONNECT Fobs and Access Codes
Tour 1CONNECT Maintenance Requests
Tour 1CONNECT Suite Inspections
Tour 1CONNECT Incident Reports
Tour 1CONNECT Intercom Settings
Introduction to your 1VALET entry system
Introduction to the 1VALET Parcel Room
Entry system calling options
Entry system network or power outages
Using SALTO suite door locks
Updating or replacing batteries in a SALTO offline lock
Troubleshooting SALTO fob readers
Salto Encoder Unavailable Alerts
Unknown Fob Alerts
Intrusion Alerts
Door Left Open Alerts
Releasing elevators and specific floors for guests
Can an amenity be set up so that residents cannot book too far into the future?
Can an amenity be set up so that a resident must book at least a few days in advance of the booking date?
Sync Amenity Bookings to Microsoft Outlook Calendar
Sync Amenity Bookings to Google Calendar
Sync Amenity Bookings To Other Calendars
Guest Parking through 1VALET
Require vehicle information up-front when a resident books guest parking
1VALET Payments Overview
1VALET Payments Initial Set Up
How and when are rent payments posted to the resident's Yardi ledger?
How long does it take for the rent payment to be processed?
What payment options do residents have?
Payments onboarding- Full launch or Soft Launch?
Can I add a payment method for a resident from the portal?
What is the automatic payment withdraw date setting in the 1VALET payments onboarding?
Payments onboarding- allowing a resident to underpay their balance
What happens if a resident payment succeeds but fails to post to the resident ledger?
How is a resident rent payment applied to their Yardi ledger?
Can building staff pay rent or an amenity fee on behalf of a resident?
How do refunds for payments appear on the resident Yardi ledger?
How is a resident payment for an amenity booking applied to their Yardi ledger?
How do I set up an amenity to collect usage fees or a deposit from residents?
How do I change the payment methods available to residents and the fee amounts they will pay?
Reconcile your payouts with your transactions from your Stripe Express Dashboard
What happens if a payment is disputed?
How do cancellation deadlines on paid amenities work?
I get an error when attempting to refund a resident payment due to our account doesn't have sufficient funds. What does this mean?
Can I block a resident from paying rent through your app?
How long does it take to receive funds in my business bank account after a resident pays?
Are service fees that 1VALET collected during a transaction returned when I refund a resident?
Updating your payout schedule
Adding funds to your Stripe account for future refunds and payment disputes
Setting a minimum balance on your Stripe account to help with refunds and chargebacks
How do I add a new user account for staff in my organization?
Who can view and manage staff user accounts in 1CONNECT?
What is a permission group?
What permissions can be managed for staff accounts in 1CONNECT?
What is a staff account administrator and what can they do compared to other staff accounts?
Who is my user/staff account administrator?
Why can't I delete certain users/staff from 1CONNECT?
Why can't I access a feature or perform an action in 1VALET that someone else in my organization can?
Why don't I see the option to restrict certain 1VALET features when setting up a permission group?
When a new building has been added to 1VALET, which users will be given access to it in 1CONNECT?
Why don't I see a specific building in the listed buildings when trying to add or edit a staff account?
Why have I not received my staff account activation email?
I created an account for a staff member, but why could they not find the activation email?
How much time do staff members have to activate their account from the invite email after it is created?
How do I update my 1CONNECT password?
Why have I not received my password reset email?
My account has been locked, how can I log back in?