For Property Managers
Video guides and how-to articles on the 1CONNECT management portal
By Luc and 6 others7 authors124 articles
- Tour 1CONNECT Dashboards
- Tour 1CONNECT Residents
- Tour 1CONNECT Smart Lockers
- Tour 1CONNECT Virtual Lockers
- Tour 1CONNECT Amenities
- Tour 1CONNECT Conversations
- Tour 1CONNECT Docbox
- Tour 1CONNECT Community Posts
- Tour 1CONNECT Cameras
- Tour 1CONNECT Fobs and Access Codes
- Tour 1CONNECT Maintenance Requests
- Tour 1CONNECT Suite Inspections
- Tour 1CONNECT Incident Reports
- Tour 1CONNECT Intercom Settings
- Introduction to your 1VALET entry system
- Introduction to the 1VALET Parcel Room
- Entry system calling options
- Entry system network or power outages
- Using SALTO suite door locks
- Updating or replacing batteries in a SALTO offline lock
- Troubleshooting SALTO fob readers
- Salto Encoder Unavailable Alerts
- Unknown Fob Alerts
- Intrusion Alerts
- Door Left Open Alerts
- Releasing elevators and specific floors for guests
- Can an amenity be set up so that residents cannot book too far into the future?
- Can an amenity be set up so that a resident must book at least a few days in advance of the booking date?
- Sync Amenity Bookings to Microsoft Outlook Calendar
- Sync Amenity Bookings to Google Calendar
- Sync Amenity Bookings To Other Calendars
- Guest Parking through 1VALET
- Require vehicle information up-front when a resident books guest parking
- 1VALET Payments Overview
- 1VALET Payments Initial Set Up
- How and when are rent payments posted to the resident's Yardi ledger?
- How long does it take for the rent payment to be processed?
- What payment options do residents have?
- Payments onboarding- Full launch or Soft Launch?
- Can I add a payment method for a resident from the portal?
- What is the automatic payment withdraw date setting in the 1VALET payments onboarding?
- Payments onboarding- allowing a resident to underpay their balance
- What happens if a resident payment succeeds but fails to post to the resident ledger?
- How is a resident rent payment applied to their Yardi ledger?
- Can building staff pay rent or an amenity fee on behalf of a resident?
- How do refunds for payments appear on the resident Yardi ledger?
- How is a resident payment for an amenity booking applied to their Yardi ledger?
- How do I set up an amenity to collect usage fees or a deposit from residents?
- How do I change the payment methods available to residents and the fee amounts they will pay?
- Reconcile your payouts with your transactions from your Stripe Express Dashboard
- What happens if a payment is disputed?
- How do cancellation deadlines on paid amenities work?
- I get an error when attempting to refund a resident payment due to insufficient funds in our Stripe account. What does this mean?
- Can I block a resident from paying rent through your app?
- How long does it take to receive funds in my business bank account after a resident pays?
- Are service fees that 1VALET collected during a transaction returned when I refund a resident?
- Updating your payout schedule
- Adding funds to your Stripe account for future refunds and payment disputes
- Setting a minimum balance on your Stripe account to help with refunds and chargebacks
- Deposits on amenities
- Creating and managing paid events
- How do I add a new user account for staff in my organization?
- Who can view and manage staff user accounts in 1CONNECT?
- What is a permission group?
- What permissions can be managed for staff accounts in 1CONNECT?
- What is a staff account administrator and what can they do compared to other staff accounts?
- Who is my user/staff account administrator?
- Why can't I delete certain users/staff from 1CONNECT?
- Why can't I access a feature or perform an action in 1VALET that someone else in my organization can?
- Why don't I see the option to restrict certain 1VALET features when setting up a permission group?
- When a new building has been added to 1VALET, which users will be given access to it in 1CONNECT?
- Why don't I see a specific building in the listed buildings when trying to add or edit a staff account?
- Why have I not received my staff account activation email?
- I created an account for a staff member, but why could they not find the activation email?
- How much time do staff members have to activate their account from the invite email after it is created?
- How do I update my 1CONNECT password?
- Why have I not received my password reset email?
- My account has been locked, how can I log back in?
- Getting started with events
- Event types explained
- What happens when you edit an event after people have already responded?
- What does the require a booking to attend setting do?
- What does adding an amenity to an event do?
- What can I do when event I'm creating doesn't fit well with any of the event categories listed?
- How do I properly setup access to a door for an event?
- How do I communicate with residents about a specific event?
- What happens when an event is full?
- Staff user permissions for the event feature in 1CONNECT
- Why can't a resident see an event?
- How do I limit who can see an event on their resident calendar and respond to it?
- Require guest information setting explained
- Setting booking limitations on events
- Can I save an event as a draft and publish it later?
- Notifications for events
- What is a parent event?
- How do I manage event policies?
- How do I require booking approval for an event?
- How do I view performance for a recurring event series?
- How do I view performance for a one-time event or a single event occurrence?
- How do I know if my event is successful?
- Conversations with residents about event bookings