After a resident places an order for an item from your Store, you'll receive an email notification or a 1CONNECT app notification indicating that an order has been placed, but only if you have subscribed to those notifications in your notification preferences. For more information on managing notifications for new store orders, please see this help article. You will also be aware of any orders that need your attention in the Store if a number appears beside the Store menu item on the left-hand menu of the 1CONNECT portal.
From the Store screen, you can view the orders that have been placed and what stage of the order workflow they are in. To view an order, click on it from the list to view the details in the side panel.
The status of an order begins as "New" when the order is placed. From here, you must manage the status of the order as it progresses through the stages of fulfillment. You will see a dropdown menu to change the status in the order side panel. Residents will be notified of status changes to their order. When the order is marked as "Ready for Pickup" or "Ready for Delivery" (depending on what settings you have selected in your Store settings), the resident will receive a notification of the status change along with the special message you defined in the settings. Once the order is marked as "Picked Up", the status can no longer be changed and the order will be closed. Refunds can still be issued when the order is complete.
Orders can also be assigned to staff members from the dropdown list.
All activity on the order is tracked in the Activity Log, which can be found at the bottom of the order side panel.
If you need to cancel an order for any reason, you can do so from the order side panel. You will have the option to refund the resident as well if required, and must provide a reason to the resident.
If you need to communicate directly with a resident about this order, you can start a conversation from the order side panel. Once you do so, the order and the conversation will be linked together so you can access the conversation from the order side panel or from the Conversations section in the portal.
