What are event notifications?
Event notifications help keep both staff and residents informed about activity related to an event.
There are two types of notifications:
Staff notifications (configurable)
Resident notifications (automatic)
Staff notifications
Staff notifications alert you when activity happens on an event.
What you can be notified about
You can enable notifications for:
New bookings
Booking cancellations
Where to configure staff notifications
Staff notifications are configured during event creation or editing in the Usage rules and conditions step.
Who receives staff notifications
These notifications are sent to staff only and do not affect residents.
Resident notifications
Resident notifications are automatic and cannot be configured.
What residents are notified about
Residents will receive a reminder:
1 day before the event
Only if they have:
Booked the event
Responded to the event (e.g. attending or interested)
What residents are NOT notified about
Residents will not receive notifications for:
New event creation (unless you make an announcement for the event)
General event updates (unless specified elsewhere, such as major changes)
How to communicate more with residents
If you want to send additional updates or reminders, use event announcements.
Announcements allow you to:
Promote events
Send reminders
Share updates or changes
Include a direct link to the event
Learn more:
Important notes
Staff notifications must be enabled to receive updates on bookings and cancellations
Resident notifications are limited to a single reminder before the event
Announcements are the primary way to communicate with residents about events
Best practices
Enable staff notifications for events that require monitoring
Use announcements to promote events when they are published
Send reminders or updates using announcements, not notifications
Do not rely on automatic notifications to drive attendance