What are booking limitations?
Booking limitations allow you to control how residents book and attend a Community Event.
These settings help you:
Prevent overbooking
Control how and when residents can book
Manage guest counts and attendance
When are booking limitations available?
Booking limitations are only available when:
The event is a Community Event, and
“Require a booking to attend” is enabled
If booking is not required:
These settings will not be available
Learn more:
Where do I set booking limitations?
Booking limitations are configured in the Usage rules and conditions step when creating or editing an event.
Available booking limitations
1. Event capacity
You can set a maximum number of attendees for the event.
Once capacity is reached, the event becomes full
No additional bookings can be made
If an amenity is linked:
Capacity may be pre-filled based on the amenity
Learn more:
2. Limit number of people per booking
You can control how many people a resident can include in a single booking.
Set a minimum of 1 person
Maximum is based on the event capacity (if set)
Use this to:
Prevent one resident from reserving too many spots
3. Limit bookings in advance
You can control how far in advance residents can book the event.
Prevents early bookings too far ahead of time
Helps manage demand closer to the event date
4. Limit number of bookings per resident or suite (recurring events only)
For recurring events, you can limit how often a resident can book.
Options include:
Limit bookings per resident
Limit bookings per suite
Use this to:
Ensure fair access across multiple occurrences
5. Booking approval (optional)
You can require staff to approve bookings before they are confirmed.
Residents submit a request
Staff must approve it
Learn more:
6. Guest information (optional)
You can require residents to provide details about their guests.
Applies when guests are included in bookings
Learn more:
7. Staff notifications
You can enable notifications for staff when:
New bookings are made
Bookings are cancelled
Learn more:
What happens if you change booking limitations later?
If you update booking limitations after bookings exist:
Some changes may have no impact on existing bookings
Some may require you to review or cancel bookings
You may be prompted to:
Keep affected bookings
Cancel affected bookings
Notify residents if cancellations occur
Learn more:
Important notes
Booking limitations only apply to events with bookings
These settings are not available for Meetings or Notices
If booking is not required, none of these controls apply
Best practices
Set a clear capacity for high-demand events
Limit guests per booking to ensure fairness
Use advance booking limits to control demand
Combine booking approval and guest information for more control