What does booking approval do?
Booking approval allows staff to review and approve bookings before they are confirmed.
When enabled:
Residents can request a booking
Staff must approve the request before it is confirmed
This gives you more control over who can attend an event.
When should I use booking approval?
Use booking approval when:
You want to review who is attending
The event has limited or sensitive access
You need to control guest eligibility
You want to prevent misuse or overbooking
Examples:
Private events
Small group sessions
Events with strict capacity or eligibility rules
How to enable booking approval
Booking approval is available for Community Events when booking is required.
To enable it:
Go to the Usage rules and conditions step
Turn on Require a booking to attend
Enable Require booking approval by staff
What residents experience
When booking approval is enabled:
Residents submit a booking request
Their booking is marked as pending
They will not have a confirmed spot until approved
What staff need to do
Staff must:
Review incoming booking requests
Approve or decline them
Until a booking is approved:
The resident is not fully confirmed for the event
Important notes
Booking approval only applies to events where booking is required
It is not available for Meetings or Notices
Capacity limits still apply
Best practices
Use booking approval for smaller or controlled events
Respond to requests promptly to avoid confusion
Combine with guest information requirements for better screening