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I keep getting signed out of the app
M
Written by Maria Frangos
Updated over 5 months ago

If you find that you are frequently signed out of the app, please follow these steps first before calling 1VALET Support:

  • Ensure that you have the latest version of the 1VALET App installed

  • Ensure that your device’s operating system is updated

  • Restart your device

  • If you cannot access the “More” screen to find out the version number, and you keep getting signed out, try re-installing the app

If have done all of the above and still find yourself getting signed out, please contact 1VALET Support at support@1valet.com, and ensure you have the following information on hand so we can help you:

  • Your device model (e.g. iPhone 13, Samsung Galaxy 12, etc.)

  • The version of your operating system (typically found in your device’s settings)

  • 1VALET App version currently installed on your device (found at the very bottom of the "More" menu.

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