For Residents
Help topics for your 1VALET Resident Account and using the app
By Anthony and 4 others5 authors83 articles
- I’ve forgotten my username
- I’ve forgotten my passcode
- How do I change my username?
- How do I change my passcode in the 1VALET app?
- Help, I'm locked out of the 1VALET App
- What is the difference between an “activation code” and a “passcode” on the 1VALET app?
- I have not received a verification code when attempting to recover a forgotten passcode
- Where can I find my directory (buzzer) code?
- Can I hide my name from the building directory?
- Are visitors able to see me when I answer the call on the app?
- How do I disable video calling and use my phone number to answer calls instead?
- I am missing calls from the Entry System because my app doesn’t notify me
- How do I know if my notifications are on silent?
- I can’t see visitors when they call me from the Entry System
- I can’t hear visitors when they call me from the Entry System
- Visitors can’t hear me when I answer a call from the Entry System
- How do I answer video calls from the Entry System from visitors?
- How do I view my account information?
- How do I switch to another language on the app?
- How do I change my email address on the 1VALET App?
- How do I change my account phone number?
- How do I switch to dark mode?
- Can I use the 1VALET app on my own tablet?
- Is a web version of the 1VALET app available for my desktop browser (e.g. Chrome, Safari, Internet Explorer)?
- Can I use the 1VALET app on more than one device at the same time?
- Is there a version of the 1VALET App for my watch?
- When are amenity fees or deposits withdrawn from my account?
- Do I have to give a deposit when I book an amenity?
- How do I know how much an amenity costs?
- How do I book and pay for an amenity?
- How do I book a common area amenity?
- Can I get reimbursed if I’m not happy with a building amenity I paid for on the app?
- How do I book an elevator?
- How do I pay my rent on the app?
- How do I set up automatic payments on the app?
- How do I add a credit card as a payment option?
- How do I add my bank account as a payment option?
- How do I make a one-time payment toward my balance?
- How do I turn off automatic payments?
- How do I change my AutoPay payment method and when will it be applied?
- How long does it take for my rent payment to get processed?
- What is the difference between “Full Balance” and “Custom amount” in AutoPay?
- My payment failed, now what?
- I moved out but did not turn off AutoPay. Will 1VALET still charge my account?
- How do I see past transactions?
- Why did my balance change back to unpaid a few days after I made a payment?
- Why am I blocked from making online rent payments?
- What does it mean when a payment's status is "pending"?
- Can I make a one-time payment even though I have 1VALET AutoPay turned on?
- I don't recognize a charge listed under my balance details, who should I contact about it?