All Collections
For Residents
Help topics for your 1VALET Account and using the app
MDA
Where can I find my directory (buzzer) code?
Can I hide my name from the building directory?
Are visitors able to see me when I answer the call on the app?
How do I disable video calling and use my phone number to answer calls instead?
I am missing calls from the Entry System because my app doesn’t notify me
How do I know if my notifications are on silent?
I can’t see visitors when they call me from the Entry System
I can’t hear visitors when they call me from the Entry System
Visitors can’t hear me when I answer a call from the Entry System
How do I answer video calls from the Entry System from visitors?
When are amenity fees or deposits withdrawn from my account?
Do I have to give a deposit when I book an amenity?
How do I know how much an amenity costs?
How do I book and pay for an amenity?
How do I book a common area amenity?
Can I get reimbursed if I’m not happy with a building amenity I paid for on the app?
How do I pay my rent on the app?
How do I set up automatic payments on the app?
How do I add a credit card as a payment option?
How do I add my bank account as a payment option?
How do I make a one-time payment toward my balance?
How do I turn off automatic payments?
How do I change my AutoPay payment method and when will it be applied?
How do I see past transactions?
Is the 1VALET Payments feature secure?
How long does it take for my rent payment to get processed?
Why are there service fees and how are they calculated?
Can I pay my condo fees through the app?
What does it mean when a payment's status is "pending"?
What is the difference between “Full Balance” and “Custom amount” in AutoPay?
Can I make a one-time payment even though I have 1VALET AutoPay turned on?
How do refunds work?
My payment failed, now what?
I've made a payment. Where can I find a copy of my receipt?
I moved out but did not turn off AutoPay. Will 1VALET still charge my account?
I don't recognize a charge listed under my balance details, who should I contact about it?
How do I switch to another language on the app?
How do I switch to dark mode?
Can I use the 1VALET app on my own tablet?
Is a web version of the 1VALET app available for my desktop browser (e.g. Chrome, Safari, Internet Explorer)?
Can I use the 1VALET app on more than one device at the same time?
Is there a version of the 1VALET App for my watch?