For Residents
Help topics for your 1VALET Resident Account and using the app
Creating Alfred Suite Lock Guest Codes
I’ve forgotten my username
I’ve forgotten my passcode
How do I change my username?
How do I change my passcode in the 1VALET app?
Help, I'm locked out of the 1VALET App
What is the difference between an “activation code” and a “passcode” on the 1VALET app?
I have not received a verification code when attempting to recover a forgotten passcode
Where can I find my directory (buzzer) code?
Can I hide my name from the building directory?
Are visitors able to see me when I answer the call on the app?
How do I disable video calling and use my phone number to answer calls instead?
I am missing calls from the Entry System because my app doesn’t notify me
How do I know if my notifications are on silent?
I can’t see visitors when they call me from the Entry System
I can’t hear visitors when they call me from the Entry System
Visitors can’t hear me when I answer a call from the Entry System
How do I answer video calls from the Entry System from visitors?
How do I view my account information?
How do I switch to another language on the app?
How do I change my email address on the 1VALET App?
How do I change my account phone number?
How do I switch to dark mode?
Can I use the 1VALET app on my own tablet?
Is a web version of the 1VALET app available for my desktop browser (e.g. Chrome, Safari, Internet Explorer)?
Can I use the 1VALET app on more than one device at the same time?
Is there a version of the 1VALET App for my watch?
When are amenity fees or deposits withdrawn from my account?
Do I have to give a deposit when I book an amenity?
How do I know how much an amenity costs?
How do I book and pay for an amenity?
How do I book a common area amenity?
Can I get reimbursed if I’m not happy with a building amenity I paid for on the app?
How do I book an elevator?
How do I pay my rent on the app?
How do I set up automatic payments on the app?
How do I add a credit card as a payment option?
How do I add my bank account as a payment option?
How do I make a one-time payment toward my balance?
How do I turn off automatic payments?
How do I change my AutoPay payment method and when will it be applied?
How long does it take for my rent payment to get processed?
What is the difference between “Full Balance” and “Custom amount” in AutoPay?
My payment failed, now what?
I moved out but did not turn off AutoPay. Will 1VALET still charge my account?
How do I see past transactions?
Why did my balance change back to unpaid a few days after I made a payment?
Why am I blocked from making online rent payments?
What does it mean when a payment's status is "pending"?
Can I make a one-time payment even though I have 1VALET AutoPay turned on?
I don't recognize a charge listed under my balance details, who should I contact about it?