On the "Balance ledger" step of the 1VALET Payments setup, you will have the option to allow residents to underpay their balance. You can see a full video walkthrough of the process here.
When enabled, this will allow a resident to pay less than their balance owing. For example, if their balance is $1000, a resident will be able to make a partial payment of $500 towards the balance. This is helpful if you want to allow multiple residents in the suite to split the balance owed.
If you would like to prevent residents from paying less than their full balance, you should not enable this setting.
