The resident's payment will be posted to their Yardi Ledger once they make the payment through the "One-time Payment" flow in the resident app, or on the AutoPay date set by your building in the payment settings.

Credit and Debit card payments succeed or fail immediately when the payment occurs. If a card payment succeeds, we post the payment to the resident's ledger right away. If the card payment fails, we do not post the payment to the ledger. No preconfigured NSF fee (in Yardi) will be applied to the ledger in this scenario.

ACH and PAD Payments are a delayed payment method, and take 3-5 business days to determine if the funds can be secured, however, we post the payment to the resident's ledger and update their balance as soon as they pay and assume the payment will succeed. If the payment fails later (due to insufficient funds or problems with the bank account), we do a reversal of the payment on the ledger and apply your building's configured NSF charge to the resident's ledger. Their balance will reflect the missing payment and the applied NSF fee you've configured. Separately, 1VALET charges your building the Failed PAD/ACH Payment Fee outlined in our Fee Schedule.

In rare cases when there is a problem with the Yardi system we interface with, the payment posting on the ledger can be delayed by a day after the funds are secured. If this happens the payment in the 1CONNECT Portal will have a warning indicator beside it stating the payment has not yet been posted to the ledger.

If this message persists for more than a day or two, please contact us for support. It is likely that "Payment Accepted" status on the Resident Account in Yardi needs to be updated to allow online payments. In Yardi, the status is likely set to one of the following payment status types: Do Not Accept (1), Cash Only (2), or On Hold (3). In order to allow the payment to be posted to the ledger, the user record in Yardi must be set to a status of Any (0).