Much like processing a payment, 1VALET will refund payments at the discretion of property management via the 1VALET management portal. Refunds are processed in Yardi as reversals. A refund can only be made in the full amount of the original payment. When 1VALET posts the reversal to Yardi it will clear any previous payment that had been posted to the primary resident’s ledger. The payment reversal, although hidden in the resident ledger view, can be tracked in Yardi Voyager by exporting a detailed report of the resident’s ledger. For more information on this, please contact your Yardi representative.

In addition to the payment reversal on the ledger, 1VALET will also place a charge with a negative amount equal to the reversed payment on the resident’s ledger to balance it out This is done to remove the charge that 1VALET added to the ledger for the amenity booking. The charge will be applied to the configured charge code obtained during the payments onboarding process (picture below).
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For many reasons, a refund could fail to be posted to the Yardi ledger. If this occurs, 1VALET will retry daily to ensure the ledger is up to date with the latest transactions that have been made. When a refund has not yet been posted to the Yardi ledger 1VALET track this in the 1VALET management portal and it should be processed on the following day. If you encounter any issues, please contact 1VALET Support, outlining the payment number, unit number and tenant name and advise the 1VALET representative of the situation.