Frequently Asked Payment-related Questions
Is the 1VALET Payments feature secure?
How long does it take for my rent payment to get processed?
Why are there service fees and how are they calculated?
Can I pay my condo fees through the app?
What does it mean when a payment's status is "pending"?
What is the difference between “Full Balance” and “Custom amount” in AutoPay?
Can I make a one-time payment even though I have 1VALET AutoPay turned on?
How do refunds work?
My payment failed, now what?
I've made a payment. Where can I find a copy of my receipt?
I moved out but did not turn off AutoPay. Will 1VALET still charge my account?
I don't recognize a charge listed under my balance details, who should I contact about it?