Why might a resident not see an event?
If a resident cannot see an event, it is usually because they are not included in the event’s audience.
When creating an event, you control who can see it using audience settings. Only residents who match those settings will see the event in their app.
How audience selection works
When setting the audience, you can choose:
All residents
Selected residents, based on filters such as:
Resident type (condos only)
Individual residents
Tags
Building (for multi-building communities)
If a resident does not match these filters, they will not see the event.
Learn more:
Common reasons a resident cannot see an event
1. The resident is not included in the audience
This is the most common reason.
Examples:
The event is limited to specific resident types (e.g. owners only)
The resident is not part of the selected tag group
The event is limited to a different building
2. The event is not published
Residents can only see events that are published.
If the event is still a draft:
It will not appear in the resident app
Learn more:
3. The event is outside the resident’s filters or view
In some cases:
The resident may be viewing a different date or time period
The event may not be visible based on their current view
4. The resident was removed from the audience after publishing
If the event audience was changed:
Residents who no longer match the criteria will no longer see the event
Their bookings may be affected depending on the change
Learn more:
How to fix the issue
If a resident should be able to see the event:
Open the event
Go to the Audience step
Review the selected filters
Update the audience to include the resident
Save your changes
Important notes
Residents can only see events they are eligible for
Audience settings apply to both visibility and participation
Changing the audience may affect existing bookings