If you have forgotten your passcode, no need to worry! We can help you choose a new one. Start by simply tapping on “Forgot passcode”

To create a new passcode, we will first need to verify your account. We do this by sending you a 6-digit code to the number associated with your account. Please note that this code is not your passcode and is a time-limited, single-use code for security purposes only.

Once you receive the code, enter it. Then tap on "Next".

If you do not receive a code, reach out to your property manager to ensure the account number on file matches your phone number.

After you've successfully entered the 6-digit code, you will be able to create a new passcode in the subsequent screens.

If you have any questions or need further clarification, please do not hesitate to contact our Customer Support Team at support@1valet.com.