We will need to establish whether others in your building are experiencing this issue or if it’s specific to your phone.
As a first step, please check to see if you gave 1VALET permission to access your microphone. This is a standard requirement for which we need your consent. When permission is granted, our app allows you to use your microphone to speak with guests who call from the Entry System. We ask for permission the first time you install the app, and with each new install (e.g. if you have purchased a new phone). Sometimes, however, this permission can be removed by accident. You do not have to reinstall the app to change this.
iOS
If you have an iPhone or tablet, tap on the Settings icon of your phone, then tap “Notifications.” Scroll down to find 1VALET. Tap on it.
Look for "Microphone” and make sure that the slider is On. If it’s not, turn it on.
Android
If you are on Android, you can check by tapping on your device’s “Settings” and tapping on “Apps.” From there, tap to see a list of all your apps and locate 1VALET in the list. You will see that near the top, there is a category called “Permissions.” If you tap on it, it will tell you what 1VALET is allowed to access.
Under “Allowed” you should see Microphone, Notifications, and Phone enabled. If they are in the "Not Allowed" section, please tap on each of them to enable them.
Once you tap on the "Microphone" screen, you will have a few options. To allow 1VALET to access your microphone so that your guests can hear you, choose “Allow.”
If you have any questions or need further clarification, please do not hesitate to contact our Customer Support Team at support@1valet.com.