When guests call from the intercom, you will receive a 1VALET call notification on your phone through One-way video call.
Tap on the call notification to open the 1VALET app and see the video feed from the intercom. You will be able to see your guest but they will not be able to see you.
From here you can choose to unlock the building entry door immediately, answer the call to speak to the visitor before unlocking, or ignore the call.
After unlocking, hang up the call.
For best results, please ensure that your device and 1VALET Resident App are both up to date, and that your device is connected to a strong, reliable Wi-Fi or data connection.
Some residents prefer to have visitor access calls come in via a traditional phone call rather than the one-way video in-app. The 1VALET Resident App allows for call forwarding to the resident’s phone or to any North American phone number, landlines included:
To enable this, tap the circular icon along the bottom toolbar.
Navigate to My Account, and select the Intercom & Call Settings option.
Confirm your call forwarding number, and select Phone call.
When a call comes in, to grant entry to a visitor simply answer the call from the intercom, and press any number on your phone's keypad to unlock the door.
Please note, our Entry Console can only call valid 10-digit Canadian or American phone numbers. Entry Consoles cannot call international numbers. For residents with international phone numbers, they must have the 1VALET resident app activated and set their call settings to receive calls through One-way video call.