For buildings with the full SALTO access control package with 1VALET, you may find yourself needing to troubleshoot certain fob readers if they are not allowing access to a fob or 1VALET app digital fob.
For basics of interacting with SALTO suite door locks, read our article here.
For help with battery-powered readers that may need an emergency unlock, an update or a battery change, refer to our article here.
For additional support, the below documentation from SALTO will walk you through an overview of the SALTO equipment you have along with a guide to outline potential issues you may see with a fob reader and the recommended fix as appropriate.
If you encounter a fob reader behaving differently than you would expect, take note of the colored indicator the fob reader gives at the time of the attempted entry, and review the below document for more details on what might be happening:
Common Problems and Solutions
1. Fob Reader Not Functioning (No Power or Light)
Issue: The door lock's batteries may be depleted.
Solution: Replace the door lock's batteries. After replacing the batteries, re-initialize the lock using the SALTO Portable Programming Device (PPD). Until this process is complete, you can use the emergency unlock function on the PPD to temporarily unlock the door.
2. Newly Programmed Fob Fails to Work on Any Door
Issue: The fob has not been assigned to any user in the access control system.
Solution: Assign the fob to a user through the platform's administrative tools. Ensure that the fob is programmed correctly with appropriate permissions before retesting access.
General Guidelines for Maintenance and Fob Management
Regular Maintenance: Replace batteries in electronic locks regularly to avoid power-related disruptions.
Routine Programming Checks: Verify that all fobs are assigned and programmed accurately before distribution to users.
Emergency Access Preparedness: Familiarize yourself with alternative access methods, such as the use of a programming device for emergency unlocks.
When to Seek Assistance
If troubleshooting and maintenance steps do not resolve the issue, contact the 1VALET support team for further assistance. Provide detailed information about the problem, including any error codes or behaviors observed in the fob reader or access system. The guide below can shed more light on possible errors based on your reader's behavior.