For buildings with a SALTO access control integration with 1VALET, your site may be equipped with SALTO digital suite door locks. These electronic locks feature a sleek reader with an illuminated light ring that activates when access credentials are presented.
Interacting With the Door Lock
Digital fobs on the 1VALET resident app and SALTO fobs that have been assigned with proper permissions in the 1CONNECT management portal will be able to interact with the suite door lock for a convenient digital experience.
Tap your fob or digital fob on the door lock to unlock it (denoted with a green flash on the reader). In most buildings, the door will lock behind you as you enter for security. When leaving your unit, the door will stay unlocked and can be locked by tapping your fob or digital fob on the door lock again (often denoted with a red flash on the reader).
Best Practices For Using 1VALET's Digital Fob
Ensure Bluetooth is enabled – Your digital fob keycard requires Bluetooth connectivity to function (Note NFC functionality is also possible on Android devices). You can make sure Bluetooth is turned on in your smartphone settings.
Open the 1VALET resident app – Navigate to the digital fob keycard feature in the app.
Tap the digital gob – Select your digital fob keycard within the app.
Bring your device in contact with the lock – Hold your smartphone directly against the suite door lock or common area fob reader for a few seconds to unlock the door.
Troubleshooting Door Lock Issues
If your digital fob is not working, try signing out and back into the 1VALET Resident App to refresh your digital credentials.
Ensure Bluetooth is enabled and retry bringing your device in direct contact with the lock. Note Android devices can also use NFC for lock interaction.
If the door lock is non-responsive, you can use the emergency unlock function on your SALTO portable programming device (PPD) to unlock and re-program the door. See our article here for more details.
For issues or a service visit regarding your SALTO hardware, please reach out to your local security integrator (i.e. your SALTO access control installer). For any other questions please contact 1VALET Support at support@1valet.com.