Staff account administrators(admins) are individuals in your organization that have been designated with a special role within 1CONNECT to be able to view and manage staff user accounts and permissions within 1CONNECT. Admins can perform any action for any building in your community from the 1CONNECT Portal.
Admins can only be added by the 1VALET team for security reasons. Please contact us if you need an admin account created or removed
Admins are labeled with a star in the staff accounts section of the portal (which you may or may not have the permissions to view-see table below).
If you need to contact your admin, but do not know their contact information, please check within your organization first before contacting 1VALET
What are the differences between an admin and user with the "Full access" or other permission group assigned?
Admins are one level above those with just the "Full access" permission group assigned, but still have "full access" as their permission for every building in the organization. Users that are not admins may have "full access" permission group assigned for a subset of buildings for example, but admins have it for all buildings that are in 1CONNECT now and may be added in the future. A summary of the differences between these types of user permissions are listed below:
Action/Capability | Admin | "Full Access" permission | Default Permissions or other permission groups |
Full access to all features and capabilities in 1CONNECT | YES | YES (except managing permission groups) | YES if setup in the group, but will never be able to manage staff or permissions groups |
See the "Staff accounts" section in the side menu | YES | YES | NO |
Add, edit, delete permission groups | YES (except cannot edit/delete the "full access" permission group) | NO (contact admin) | NO |
Add, edit or remove new admins | NO (contact 1VALET) | NO (contact admin) | NO |
Add new staff user accounts | YES (except admins) | YES (only for the buildings that the admin has assigned "full access" permission group to for this user) | NO |
Remove staff user accounts | YES (except admins or your own account) | YES (only for only for the buildings that the admin has assigned "full access" permission group to for this user, and only users that have access to the same or a subset of buildings i do, cannot remove admins and cannot remove your own account) | NO |
Edit a staff user account | YES(except admins your own account) | YES (only for only for the buildings that the admin has assigned "full access" permission group to for this user, and can only edit buildings that i myself have access to, cannot edit admin users and cannot edit your own account) | NO |
Assign "Full access" permission group to users | YES | YES (only for the buildings that the admin has assigned "full access" permission group to for this user) | NO |
Add or remove buildings that staff account has access too | YES | YES (only for the buildings that the admin has assigned "full access" permission group to for this user) | NO |
Change the permission group for a user at a specific building | YES | YES (only for the buildings that the admin has assigned "full access" permission group to for this user) | NO |
Access a new building that gets added to 1VALET | YES(not action required, will happen automatically) | NO (must be added manually by an admin or a user with "full access" to the new building already) | NO(must be added manually by an admin or a user with "full access" to the new building already) |