The 1CONNECT Property Management app is a great tool to use for building staff on the go! By logging in using the same credentials as the 1CONNECT web portal, Property Managers can undertake a host of activities within the app. Amongst them is gaining temporary access to a resident suite.
The first thing to know is that the Property Manager will need to download both the 1VALET resident app as well as the 1CONNECT app. You do not need to activate the 1VALET resident app.
Once signed into the 1CONNECT app, proceed to select the building that you intend to work from (if you have more than 1 assigned to your portfolio).
Selecting the Building will bring you to a new page where you have two categories: 'Building' & 'Suites'. Building will allow you access to remote unlock certain doors within your building and Suites will display the list of vacant and occupied suites in your building - including the Management and Support Suites.
Note: Vacant suites are indicated as such. Occupied suites do not have this designation. Suites with the spanner symbol beside them have an active Maintenance Request on them and have approved the Property Management team to enter.
To access a suite, select the unit, and then click on the 'Join Suite' option. A vacant unit will prompt you to 'Go to 1VALET app' while an Occupied suite will require a resident's approval beforehand. The resident will need to log into their 1VALET app and click on 'Approve' upon the request coming in. Once you select the resident to get approval from and they give it, proceed to 'Go to 1VALET app'.
Your 1VALET app will show that you now have temporary access to this suite and will be able to undertake key processes similar to any resident within your building, including but not limited to assisting with creating Amenity Bookings, Guest Invites, testing if Digital Fobs work similarly for one or all residents and much more!
Upon completion of any testing or assistance, simply go back to the 1CONNECT app and select the 'Move Out' option. You will lose access to the suite immediately and the resident - if occupied, will be made aware that you have lost access to their suite.
Should you forget to take this step, the 1valet system will automatically eject you from the suite at the end of the calendar day and add you to the default Management suite.
For any further questions, feel free to contact our Support team at support@1valet.com.