When can an event be paid?
Payments are available only when:
The event is a Community Event
Require a booking to attend is enabled
Payments are enabled for your building
If booking is not required:
The event cannot be paid
Learn more:
Where do I set up payments on an event?
Payments are configured in the Fees step when creating or editing an event.
In this step, you can:
Set a price per person
Add an accounting ID or charge code
Add a deposit
Set a cancellation deadline
Choose whether residents can pay in person
How event fees work
When an event is paid:
Residents are charged per person included in the booking
Payment is collected at the time of booking (unless pay in person is enabled)
Only approved bookings with successful payment count toward event revenue
How deposits work
A deposit is an additional amount collected along with the booking fee.
Deposits are typically used when:
The event uses a shared space
There is a risk of damage or extra cleanup
You want stronger commitment from attendees
Important things to know about deposits
A deposit is separate from the event fee
It may be collected at the time of booking
Deposits are not counted as event revenue
Deposits may be refunded or retained depending on your building’s policies
Cancellation deadlines and refunds
You can set a cancellation deadline for paid events.
This controls when a booking becomes non-refundable.
Important behavior
Each booking keeps the cancellation rule that was active at the time it was made.
New bookings follow the current rule
Existing bookings keep their original rule
Changing the cancellation deadline later does not override existing bookings.
Service fees and refunds
When payments are processed, service and processing fees may apply.
Who pays the service fees?
Service fees are paid by the building, not the resident.
To review or manage fee settings:
Go to Manage Payments in the 1CONNECT portal
What happens when a booking is refunded?
If a booking is cancelled and refunded:
1VALET service fees are refunded
Card processing fees are not refunded
This means the building may still incur processing costs even after a refund is issued.
Why this matters
When cancelling bookings or making changes to paid events:
You may not recover all costs
Refund decisions may have financial impact
Learn more:
Editing payments after bookings exist
If you update payment settings after bookings have been made (such as fees, deposits, or cancellation rules):
You may be prompted to review impacted bookings
You can choose to:
Keep existing bookings
Cancel affected bookings
If bookings are cancelled:
Residents must be notified
Refunds may apply
Pay in person
If enabled:
Residents can complete their booking without paying through the app
Existing bookings marked as pay in person will not be affected if this setting is changed later
Revenue reporting
Revenue reporting includes only:
Approved bookings
Payments with a paid status
Deposits are not included in event revenue calculations.
Learn more:
Important notes
Payments only apply to events with bookings
Meetings and Notices cannot be paid
Deposits and fees are separate
Processing fees may still apply even after refunds
Best practices
Set pricing and deposits before publishing the event
Use deposits when accountability is important
Avoid changing fees after bookings have started
Communicate clearly with residents about pricing and refunds
Learn more: