What are booking conversations?
Booking conversations allow staff and residents to communicate directly about a specific event booking.
These conversations are tied to an individual booking and are used for:
Clarifying booking details
Answering questions
Resolving issues
How is this different from announcements?
Announcements are sent to multiple residents at once
Conversations are one-on-one and linked to a specific booking
Learn more:
Starting a conversation
You can start a conversation from a booking.
To start a conversation:
Open the booking
Use the More actions menu or booking side panel
Select Start conversation
Permissions required
To start a conversation, you must have:
Manage event bookings permission
If you do not have this permission:
You will not see the option to start a conversation
Learn more:
Viewing and continuing a conversation
If a conversation already exists:
You will see View conversation instead of “Start conversation”
Only one conversation can be associated with a booking
From there, you can:
Open the conversation
Reply to the resident
Important note on permissions
Even if you do not have permission to manage bookings:
You can still reply to existing conversations
Accessing conversations
You can access booking conversations in two ways:
From the booking
Open the booking side panel
View or open the associated conversation
From the Conversations section
Conversations linked to event bookings will be labeled as Event booking
You can open the conversation and navigate back to the booking
Managing conversations
Within a conversation, you can:
Send messages to the resident
View booking details
Close the conversation when it is resolved
Reopen the conversation if needed
Best practices
Use conversations for booking-specific questions or issues
Use announcements for general event communication
Respond promptly to booking-related inquiries
Close conversations once the issue is resolved